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CompuCare / CompuCare +

Don’t waste another minute struggling with network issues. The CompuCare program reduces downtime through availability monitoring and immediate remediation, and improves availability through a rigorous proactive incident avoidance program. Through our CompuSupport monitoring system we collect and analyze performance and event data. Our engineers will learn your business, maintain your systems and help you attain the highest level of network availability.

Services Provided:

• Availability monitoring
• Performance and predictive failure monitoring
• Scheduled onsite engineer visits for proactive maintenance, add/move/change, user education (Compu Care +)
• Proactive remote maintenance
• Predictable IT spending patterns

Benefits:

CompuCare Program

• Performance of off-site checklist
• Equalizes monthly payments
• Increases incident avoidance

CompuCare + Program
All benefits of the CompuCare program, plus:

• On-site checklist
• Scheduled on-site support
• Includes remote support
• Reduces mean time to resolution

How often have you had to call your service provider about a network issue and then wait for them to dispatch a network engineer?

With CompuCare, your network assets will automatically notify our engineers in the event of a problem, eliminating the need for you to contact support.

We can reduce the amount of issues that you endure. We’ll have network engineers looking after your network to deal with issues BEFORE they affect your productivity. RK Dixon’s Compu Care program addresses your IT needs by:

• Detecting and resolving issues before they happen
• Remotely repairing the issues to reduce billing time
• Providing scheduled on-site and remote preventative maintenance on your network to ensure it is operating as efficiently as possible