Customer Support   > FAQ > Consulting & Network Services

Can RK Dixon service a Microsoft platform?

• Yes, as a Microsoft Certified Gold Partner, RK Dixon has demonstrated the highest degree of competence in working with Microsoft technologies.

Can RK Dixon service PCs and Macs?

• RK Dixon can only service PC-based platforms.

Can RK Dixon design a network for my business?

• RK Dixon offers a wide variety of network services which include design, implementation, and management of a personalized network uniquely tailored to your needs.

What types of networks does RK Dixon offer?

• RK Dixon handles small businesses to enterprise-level companies spanning multiple branch locations, so no network design is too small nor too large for us to understand. We have unique and exclusive vendor relationships with such companies as Microsoft, HP, Cisco, Citrix, AT&T & Computer Associates, so you can be sure your company is getting the best and latest technology.

I don’t know if my software licenses are up to date. Can RK Dixon help me with my Microsoft licensing?

• Yes. RK Dixon's trained and certified Microsoft Licensing Champions can help you make the best decisions in licensing programs, and maximize the software assurance benefits that are available with each offering.

We are looking for a new core business software package. Does RK Dixon have the expertise to help us evaluate and select a new package?

• Yes. RK Dixon can work with you to conduct an independent evaluation of your network requirements that will help us identify the right server to optimize your operations and management.

Can RK Dixon help our company put a technology strategy and plan together based on our company business goals and initiatives?

• Our consulting services group will partner with your organization to develop a Technology Assessment and Plan that will address your technology needs in a detailed action plan. The plan will serve as framework for your company’s IT growth. The Technology Assessment and Plan will highlight details concerning present information flow, systems and business processes as they relate to the IT infrastructure.

Does RK Dixon have a methodology to team with our company to streamline and improve business processes?

• RK Dixon can help you simplify and automate complex business functions by using advanced workflow technologies, computer systems and software. Our Business Process Improvement (BPI) Methodology is a proven 4-step process that is fully documented and structured. It enables top-down planning and bottom-up implementation. BPI requires a team effort to ensure success. RK Dixon will partner with your business using this methodology to improve the efficiency and productivity of your business. BPI is recommended for introducing imaging and workflow into your organization. Without it, the maximum potential for automation may not be realized.

There are so many issues with security today. Our company is concerned with viruses, spam and intrusion of the network. Can RK Dixon evaluate our current environment and assist us in putting together a security strategy?

• RK Dixon's certified staff can help your organization design and implement a security architecture that meets your security and budgetary needs. We use a layered security approach so you can identify which of your network components require built-in security. Our experience with network firewall design, two-factor authentication, smartcards, public key infrastructure, Secure Sockets Layer (SSL), remote access and site-to-site VPN, SSL VPN, and IDS systems is invaluable to our customers. We are also available to do independent security architecture reviews of existing networks for regulatory compliance or simply for peace of mind.
• We now have two CISSP-certified individuals on staff. Being a Certified Information Systems Security Professional is a the highest recognized designation in the data security field. Its vendor and industry-neutral course of study ensures that those possessing this expertise are prepared to design information security policies and procedures for businesses of all types.

Does RK Dixon offer products to combat security threats and reduce risk?

• Yes. RK Dixon's certified staff can help your organization with all of your security needs. Our security services include Security Architecture, Network and Host Intrusion Detection and Prevention; Vulnerability Assessment and Penetration Testing; Anti-virus, Malware, and AntiSPAM Technologies; Patch Management; Content Management and Network Log Auditing.

How can I be sure the Microsoft products for our servers and workstations are being implemented to reduce cost and maximize efficiency?

• RK Dixon offers a no-cost Improving Operational Efficiency Assessment that will help us identify the right server to optimize your operations and management. This independent evaluation of your network requirements can help you understand the significant gains you can make in overall business operation efficiency by upgrading your IT infrastructure.

We are at a point where our network hardware and software are outdated and need replacing. Can RK Dixon give us cost effective options to outsource or update our technology infrastructure?

• Yes. O ur trained and skilled staff can provide the experience, tools, services and software to ensure accurate, easy upgrades.

An additional benefit of our Technology Planning services is the development of a long-term IT strategy, which includes a refresh of current technology and a road map for future growth.

I want to get out of the IT business. What options are available to my company?

• RK Dixon offers a complete range of IT outsourcing services through our CompuSuite products, which can be customized to fit your individual needs.  With CompuSuite, your company’s IT systems can be monitored and managed remotely by the trained network administrators at our Network Operations Center in Davenport. CompuSuite allows you to get out of the IT business and focus on your core operations, knowing that all IT functions are handled by experts.

Our company is growing. I am not sure I can afford to hire an IT staff with the expertise that is needed to support our growing business needs. Can RK Dixon manage and support my network?

• Yes. The experts at RK Dixon can design, implement and maintain a network that is individually tailored to your organization’s network needs. We follow proven methodologies to assess the technology requirements of your business' network, and then design and implement a network just for you. We can also monitor your network around the clock with our sophisticated CompuSuite services, which c an diagnose and repair problems before your organization is even aware of them. RK Dixon consultants are focused on design, implementation, and management of networks and security. If you would like our consultants to assist you in these areas, we can definitely augment your staff.

We don’t have an IT manager; can RK Dixon provide us with these services?

• Absolutely. RK Dixon offers a variety of options for part-time onsite IT support. Our IT staff can serve as your business’ IT expert and even lead your existing staff. If your needs are temporary, consider our Interim CIO program to transition your business toward a permanent IT executive.

Our company has a large scale project coming up and is in need of a short term project manager. Does RK Dixon offer professional project management services?

• Yes. Our consultants are trained and certified as Project Management Professionals (PMPs) through the Project Management Institute (PMI).  Project Management engagements can be short-term, span the duration of the project, or conducted on a recurring basis to suit your needs.