Customer Support   > FAQ > Troubleshooting

Frequently Asked Questions - Troubleshooting

Below are some troubleshooting tips, should you have minor issues with your equipment. We encourage you to reviews these tips before placing a service call.

Paper jams in the duplexing tray:

• Check for jams under large paper tray.
• Check for excessive paper curl (paper may be moist - a common summer problem). Try fresh paper.

Paper is jamming in the fuser (or exit):

• Check for paper or other obstructions in paper path.

Paper is jamming in the sorter:

• Open sorter and look for paper.
• Look into end of sorter bins for paper.

The paper jam cannot be located:

• Reset the unit by turning off, unplug the sorter and machine, then plug back in and turn on.
• Check behind larger paper feeder.
• Check under drum area.

Paper jams in the cassette:

• Make sure paper is loaded correctly and not over-filled.
• Check to see if side guides are too tight; ensure they are adjusted for the correct size of paper.
• If applicable, check that the cassette paper size dial is set to the correct size.

Paper jams in the document feeder:

• Check for foreign objects (staples, paper clips, post-it notes) in feeder entrance and exit.
• Card stock or lightweight originals cannot be used in document feeders.

Error codes:

• Try resetting the unit by:
  - Turning the unit off
  - Unplug the unit
  - Plug the unit back in
  - Turn the unit back on.

Still having trouble? Schedule a service call.