Document Solutions > Quality Service and Support

Quality Service and Support

Since 1983, RK Dixon has been providing outstanding service and support to thousands of companies and organizations in the Midwest. Our years of experience signify a group of individuals who appreciate working for a solid, growing company and enjoy providing quality service for their customers.

Fast facts:

• More than 45 factory-trained & certified field technicians (average industry tenure of 14 years).
• Five service managers (average industry tenure of 19 years).
• Total parts inventory - over $500,000.
• Most service calls are filled without having to order parts.
• Field managers perform random follow-ups to insure our technicians are consistently delivering quality service and maintaining a high level of customer satisfaction.
• Field managers routinely ride with technicians to further maintain our high level of quality.
• We randomly mail over 125 surveys per month to ensure a high level of customer service.
• Technicians sign their work by leaving their customer with a customer care card that details work performed that day.
• Any piece of equipment that experiences three or more service calls within a 30 day period will automatically generate a report to management.