Solutions > Document Solutions > Quality Service & Support
Since 1983, RK Dixon has been providing outstanding service and support to thousands of companies and organizations in the Midwest. Our years of experience signify a group of individuals who appreciate working for a solid, growing company and enjoy providing quality service for their customers.
Fast facts:
- More than 50 factory-trained & certified field technicians (average industry tenure of 14 years). Training certificates available.
- Five service managers (average industry tenure of 20 years).
- Total parts inventory - over $500,000.
- Most service calls are filled without having to order parts.
- Field managers perform random follow-ups to insure our technicians are consistently delivering quality service and maintaining a high level of customer satisfaction.
- Field managers routinely ride with technicians to further maintain our high level of quality.
- We randomly conduct over 50 phone surveys per week to insure a high level of customer service.
- Technicians sign their work by leaving their customers with a Customer Care Card that details work performed that day.
- Our technicians carry laptops loaded with the latest firmware updates for the equipment they service.
- RK Dixon service utilizes Wireless Dispatch for faster problem resolution. Wireless Dispatch puts power and decision-making in our technician's hands.
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